Shipping & Returns
We aim to dispatch all orders from our warehouse and fulfillment centers in 1 or 2 working days. Please see an overview of destinations and delivery times below:
Please note that delivery days and available shipping methods may vary during peak seasons. We do not have any control over unexpected delays once we ship an order. If you encounter a shipping issue or need faster delivery, let us know and we will work with you to find the most suitable solution.
Thank you for understanding!
If you have any queries, concerns, issues, or anything in between, our Customer Care team is happy to help at support@benzera.com.
*VAT and customs duties may be payable on top of the final purchase price.
Return Policy
We have a 15-day return policy for customers in EU countries and a 30-day return policy for customers outside the EU. If you are not satisfied with your purchase, please contact us or the authorised dealer that sold the product.
Returns can only be processed by the specific seller from whom you purchased. If you bought through an authorised dealer, contact that dealer directly to initiate the return. Items sent without first contacting Benzera may be refused.
Inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right. An eligible defective product may be exchanged under our Warranty Policy.
Refund Policy
To be eligible for a refund from Benzera, the product must have been purchased directly from this website. Products bought from another retailer must be returned to that retailer.
Direct purchases must be returned within 30 days of purchase, or within 15 days for customers in EU countries. Items must be functional, free from customer-caused damage, and complete with all accessories and original packaging. Unless the item arrived defective or incorrect, the customer pays return shipping and the original shipping charge is not refundable.
We will notify you after receiving and inspecting the return. If approved, the refund is sent to the original payment method within 10 business days. Your bank or card provider may require additional processing time. Contact support@benzera.com if more than 15 business days have passed since approval.
