Privacy Policy

Benzera operates the online store at https://benzera.com/ and is responsible for the personal information processed through purchases, accounts, support requests, and website use. Privacy questions and requests may be sent to support@benzera.com.

We may process the following categories of personal information:

• Name and contact details.
• Country, billing information, and delivery address.
• Account, order, invoice, transaction, and purchase history.
• Product model, support messages, and warranty information.
• IP address, browser, device, cookie identifiers, and online activity required to operate and secure the store.

We use personal data to answer messages, create and manage accounts, process payments and orders, issue invoices, deliver products, provide customer care, handle returns and warranty claims, prevent fraud, maintain security, and meet accounting or legal obligations.

Where permitted, consent may also be used for newsletters, optional analytics, and marketing. You may withdraw that consent or unsubscribe at any time.

Personal data is processed only for the purposes described in this policy. We share the minimum necessary information with providers supporting WordPress and WooCommerce hosting, payment processing, fraud prevention, shipping, email, customer support, optional analytics, and professional or legal compliance.

Payment providers process complete card details directly; Benzera does not retain complete card numbers. Providers may process information in other countries under safeguards required by applicable law.

Order, account, support, warranty, and transaction records are retained only for as long as reasonably necessary for service delivery, tax and accounting duties, fraud prevention, dispute handling, and applicable legal requirements. Optional marketing information is retained until consent is withdrawn or it is no longer needed.

Depending on your location, you may request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. Contact support@benzera.com to make a request. We may verify your identity before responding, and you may also complain to the data-protection authority responsible for your location.

This notice applies when you interact with Benzera through social-media pages, messages, comments, or campaign forms. The platform provider may act as a separate or joint controller under its own privacy terms.

Benzera manages its official social-media presence for product information, customer communication, and community activity. Questions about Benzera's use of social-media information may be sent to support@benzera.com.

We may receive your public profile name, username, comments, reactions, messages, content you choose to share, campaign responses, and basic audience or engagement statistics supplied by the platform.

We use this information to answer enquiries, moderate discussions, provide support, administer campaigns, understand engagement, and protect our pages and community. We do not require you to provide sensitive information publicly.

Messages and campaign records are kept only as long as required to respond, administer the activity, resolve disputes, and meet legal obligations. Public posts remain subject to the controls and retention practices of the relevant platform.

You may contact support@benzera.com about information controlled by Benzera and use the privacy controls offered by the relevant social-media platform for information it controls.